Terms of Use

1. Purpose and acceptance

These Terms of Use (“Terms”) govern access to and use of the Wassa-Wassa platform, operated by DigitalKif SARL, registered with the RCCM under no. CM-DLA-01-2025-B13-00123, head office at Douala, Nouvelle route Cité-Sic. Any use implies full acceptance of these Terms.

2. Role of the platform

Wassa-Wassa acts solely as a technical intermediary and content host. It connects sellers and buyers but is never a party to the sale or service contract concluded between them. It is neither seller, buyer, nor agent of the goods and services listed.

3. Registration

Registration requires a valid phone number verified by code (SMS or WhatsApp). The user warrants the accuracy of their information, declares to be of legal age and capacity, and is solely responsible for the confidentiality of their credentials.

4. Seller obligations

• Warrant lawful ownership of the item or authorisation to provide the service;
• Ensure the accuracy and honesty of listings (real condition, price, authentic photos);
• Bear sole responsibility for conformity, quality, legal warranty and delivery.

Prohibited: illegal, counterfeit, stolen, dangerous items, weapons, drugs, protected species, and any misleading listing.

5. Buyer obligations

The buyer checks the item/service before any payment or handover and ensures the seller’s reliability. They act at their own risk during meetings and travel.

6. Payments and escrow

Payments are made via Mobile Money, escrow, or cash on delivery. For non-escrow payments, the platform does not intervene in the financial flow. Where escrow is used, the platform acts only as a technical third party temporarily holding funds, without guaranteeing the quality of the item.

7. Exclusion and limitation of liability

To the extent permitted by law, Wassa-Wassa disclaims all liability for listing content, the quality/conformity/legality of goods and services, user behaviour, and any dispute, fraud, theft or damage between users. The platform is bound by an obligation of means, not of result. Any liability would be limited to amounts actually paid by the user over the last three (3) months.

Off-escrow transactions: Wassa-Wassa is in no way responsible for any conflict, non-payment, fraud, theft or damage arising from payments or handovers made outside the secure payment (escrow) offered by the platform — including cash settlements, direct transfers or any private arrangement between users. Only transactions carried out entirely through escrow benefit from the fund-holding mechanism and dispute handling. For any conflict outside escrow, users are urged to settle their dispute amicably and, failing that, to refer the matter to the competent authorities (police, gendarmerie or courts) for a resolution; the platform cannot act in their place.

8. Indemnification

The user indemnifies and holds the platform harmless against any claim, action, damage or cost (including legal fees) arising from the breach of these Terms, their listings or transactions.

9. Moderation, reports and penalties

Reports: when the same listing is reported by at least three (3) distinct users and the report is upheld by moderation, the seller receives a warning that may lead to a temporary then permanent suspension of their account on repeat offences.

Seller-fault fees (escrow): when a dispute on a secure transaction is decided in the buyer’s favour due to a seller’s fault (misleading listing, non-conforming or unshipped item…), the buyer is fully refunded and the seller must pay a penalty of 4% of the item amount (covering lost transaction fees). Until this penalty is paid, the seller cannot publish any new listing; payment is made through the platform’s payment method and automatically restores the account. On the third such fault, the account is permanently suspended after the penalty is paid.

The platform may, at its discretion, refuse, modify or remove any listing and suspend any infringing account, without notice or compensation.

10. Intellectual property

The brand, logo, code and design are the exclusive property of DigitalKif SARL. The user grants a licence to use the content they publish for the purpose of operating the service.

11. Personal data

Data processing is governed by the Privacy Policy, compliant with Cameroonian laws no. 2010/012 and no. 2010/021.

12. Governing law and disputes

These Terms are governed by Cameroonian law and the OHADA Uniform Acts. Any dispute shall be submitted, failing amicable settlement, to the competent courts of Cameroon.

13. Changes

The platform may amend the Terms at any time. The applicable version is the one in force at the time of use. In case of discrepancy between the French and English versions, the French version prevails.